Right of reply: how we contact businesses before publication

We send structured correspondence with case reference, issues, requested records, and a response date. No publication decision is presumed at this stage.

What the request includes

• A neutral summary of issues raised by the consumer.
• Specific questions requiring a substantive response.
• A response deadline and preferred submission channel.
• Links to methodology and correction policies.

Why this step matters

Right of reply improves accuracy and fairness. It gives businesses a clear chance to provide records, context, or corrective actions before any reporting decision.