Submit a consumer case

Use this guidance to prepare a clear, evidence-led report.

Before you submit

Prepare a short chronology with dates and events.
Include receipts, invoices, terms, and relevant correspondence.
State the specific remedy requested.
Include prior attempts to resolve the complaint directly with the business.
Provide your contact details and preferred response method.

Important

Submitting a report does not guarantee that we will investigate or publish it. Every report is assessed against evidence and public-interest criteria.

To start, email your case summary and evidence list to:

Contact page

Subject suggestion: Consumer Case Submission

Suggested email format

Field	What to include
Business name	Legal name and any trading name.
Product or service	Short description of what was purchased.
Transaction date	Date and amount involved.
Main issues	Three concise factual issues.
Evidence list	Receipts, contract, correspondence, photos, or other records.
Requested remedy	Refund, repair, replacement, correction, explanation, or other remedy.
Consent	Confirm you authorise us to contact the business about this complaint.

Read our methodology and privacy notice before sending personal data.