Evidence Assessment Policy
We assess reports based on documentation quality and factual clarity.
- We prioritize first-hand records, dated correspondence, and transaction documentation.
- Unsupported allegations may be retained for context but not treated as established fact.
- Conflicting records are flagged and may trigger requests for additional evidence.
- Identity and transaction verification checks are performed where practical.
- A complaint may be declined if evidence is materially incomplete or unreliable.